Terms of service

1. Scope

These terms govern service requests made through the website. A request does not create an automatic charge or final acceptance of the work; Informática Pochy will confirm availability, scope, final price and payment method.

2. Process

1. The user selects a service and submits their details.
2. Informática Pochy reviews the request and contacts the client.
3. The service begins when both parties confirm the scope and conditions.

3. Prices

The amounts shown are the published prices for the described service, but may vary if diagnosis requires additional work, licences, parts or time. Any significant change will be communicated before proceeding.

4. Remote support

The client must have an internet connection and expressly authorise the session. The client should save their work and maintain backups of relevant information. The technician will act only on the agreed tasks.

5. Guarantees

Services and goods are subject to the applicable statutory guarantees. The guarantee does not cover new faults, failures unrelated to the work performed, misuse, subsequent malware, user changes or third-party defects.

6. Contact and complaints

For any issue, email pochy@informaticapochy.com or call 979 10 26 26.